Privacy Policy
HioPOS New Zealand – Business Customers Only
1. Overview
This Privacy Policy explains how HioPOS New Zealand (“we”, “us”, “our”) collects, uses, stores,
and discloses personal information in connection with our hardware sales, software
subscriptions, and website. We comply with the Privacy Act 2020 (New Zealand)
2. Information We Collect
We may collect personal information including names, business names, job titles, contact details
(email, phone), billing and delivery addresses, payment details (processed securely by third-
party payment providers), account login details, IP addresses, device information, and usage
data related to our software services
3. How We Collect Information
We collect information when you place orders, create accounts, subscribe to software, contact
support, complete forms on our website, or interact with our services. We may also collect
information automatically through cookies and similar technologies.
4. How We Use Information
We use personal information to process orders and payments, provide hardware and software
services, manage accounts and subscriptions, provide customer support, communicate service
updates, improve our products and services, comply with legal obligations, and protect against
fraud and security risks
5. Disclosure of Information
We may share personal information with trusted third parties such as payment processors,
courier services, cloud hosting providers, software service providers, and professional advisers,
only to the extent necessary to provide our services or comply with the law. We do not sell
personal information.
6. Storage & Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised
access, disclosure, alteration, or destruction. Information may be stored on secure servers
located in New Zealand or overseas with reputable service providers who maintain appropriate
security standards.
7. Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience, understand
website usage, and enhance our services. You can control cookie preferences through your
browser settings
8. Access & Correction
You have the right to request access to, and correction of, personal information we hold about you, subject to the Privacy Act 2020. Requests can be made using the contact details below.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it
was collected, including legal, accounting, or reporting requirements
10. International Transfers
Where personal information is transferred outside New Zealand, we take reasonable steps to
ensure that overseas recipients provide a comparable level of privacy protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The version published on our website will
apply at the time of collection
12. Contact Us
If you have any questions or requests relating to this Privacy Policy or your personal
information, please contact us via the contact details listed on our website.