Shipping & Delivery Policy

HioPOS New Zealand – Business Customers Only

1. Overview

This Shipping & Delivery Policy applies to all hardware purchases made through the HioPOS webstore. All products are supplied for business use only.

2. Order Processing

Orders are processed once full payment has been received. We aim to dispatch in-stock hardware within 1–3 business days, unless otherwise stated. Custom-configured, pre-ordered, or out-of-stock items may have longer lead times.

3. Shipping Methods & Couriers

We use reputable third-party courier services to deliver hardware throughout New Zealand. Tracking details will be provided where available.

4. Delivery Timeframes

Delivery timeframes are estimates only and not guaranteed. Typical delivery times within New Zealand are 1–3 business days for urban areas and 2–5 business days for rural or remote areas.

5. Delivery Address & Authority to Leave

You are responsible for ensuring the delivery address is correct. If authority to leave is requested, risk transfers once the courier marks the delivery as complete.

6. Risk & Title

Risk in the goods passes to you upon delivery to the nominated address. Title passes in accordance with our Terms & Conditions of Purchase.

7. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Shipping fees are non- refundable.

8. Failed Deliveries & Redirection

If delivery fails due to incorrect address, missed delivery, or lack of access, any redelivery or redirection fees may be passed on to you.

9. Damaged or Missing Items

Any damage, shortages, or missing items must be reported within 48 hours of delivery to enable courier claims.

10. International Shipping

Unless expressly agreed in writing, we currently ship hardware within New Zealand only.

11. Software Delivery

Software access details are provided electronically following order confirmation and account setup.